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Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern all services provided by Outback Pool and Spa Services (OPSS). By booking a service, you agree to these Terms.

2. Services

We provide pool and spa cleaning, maintenance, repairs, and chemical delivery across Alice Springs and nearby regions.

3. Bookings & Payments

  • Bookings can be made via phone, email, or online.

  • Payments are due upon completion or as invoiced.

  • Accepted payment methods: EFT, credit card, or cash.

4. Cancellation Policy

We require 24 hours’ notice for cancellations. Cancellations within 24 hours may incur a $40 late cancellation fee.

5. Customer Responsibilities

  • Ensure safe access to the pool area.

  • Provide accurate pool and equipment details.

  • Keep pets and children away during service.

6. Liability

OPSS is insured for public liability. However, we are not liable for:

  • Pre-existing damage or faults in equipment

  • Delays due to weather or supply issues

  • Damage arising from incorrect pool chemical use outside our control

7. Chemical Safety

All chemicals are handled in compliance with NT WorkSafe and environmental guidelines. MSDS documentation is available upon request.

8. Changes to Terms

We may update these Terms periodically. The most recent version will always be available on our website or by request.

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