Refund Policy

1. Service Satisfaction Guarantee

If you are unsatisfied with any service, please contact us within 48 hours of completion. We will re-attend and rectify the issue at no additional cost where reasonable.

2. Refund Eligibility

Refunds are only available if:

• A prepaid service cannot be delivered due to our fault.

• You cancel before the technician is dispatched.

3. Non-Refundable Items

• Services completed as described.

• Chemical sales and delivery once dispatched.

• Late cancellations (less than 24 hours’ notice).

4. Process

To request a refund or reschedule, contact us via:
Email: info@outbackpoolservices.com
Phone: 0451 748 807

Refunds (if approved) will be processed within 5 business days via the original payment method.